Terms & Conditions
Custom & Bespoke Orders
Product Information & Safety
Returns or cancellations:
Any items made to your specification, at your request, or duplicates made at your request are not covered by the Distance Selling Regulations. They are commissions and are therefore not covered by my returns policy for items purchased directly from this website. Returns or refunds cannot be made on any custom made or bespoke items. Therefore, please ensure that you have thought about what you want in detail before you order. I am happy to discuss options and work through the design process with you.
If you wish to cancel a bespoke or custom order, please contact me as soon as possible. If I have already purchased materials to do the job or started work on your order I cannot offer a full refund.
If you are interested in commissioning a bespoke or custom-made item, or have furniture that needs reupholstering please, email me with your ideas and requirements. Drawings or photos of your inspiration will really help me understand your vision. Ideas about sizes, fabric, colours, look and feel will also be helpful, as will mood boards.
I will discuss with you all the options and I will provide you with a written quote which you are able to accept or not. If you accept I will request full payment or a deposit, amount to be negotiated, before ordering materials or starting work. I will provide a timescale for delivery. I will give details of the order and a breakdown of costs. You will be required to accept these terms via email after which any changes to the order will incur a cost which you are liable for. If I discover anything that requires a change to the quote, I will check that you are happy to proceed and accept the increased charges before I proceed with the new work.
If you choose and supply your own fabric, for use in your commission it is on the understanding that it is in usable condition, without imperfections or creases and is suitable for use in the making of the lampshade, upholstery, or other item you have commissioned. If I discover the fabric is damaged or imperfect I will notify you as soon as possible. I do not accept liability for any such damage or imperfection. If the fabric is or has been folded I will charge for the time taken to iron out the creases and folds to the best of my ability - please be aware some fabrics will remain creased. You should ask that your supplier sends all fabric rolled on a tube. I reserve the right to decline to use your fabric if it is not suitable for the item you have commissioned or if it is in an unsuitable condition. I do not accept liability for any loss or damage of any products you send (or anyone instructed by you to send) to me and recommend all such products are insured and tracked when sent.
The PVC lampshade material used to line my hard lampshades has been tested by the manufacturer with the Lighting Association Laboratories and has passed the glow wire test for fire resistance to comply with BS EN 60598-1-2008, the British Standard for Luminaries.
Traditional soft lampshades are not covered by the BS EN 60598-1-2008 regulations. All of my handstitched shades on my online shop are treated with a water-based fire-proofing spray, which creates a flame retardant barrier on natural and synthetic fabrics and has a non-toxic, non-hazardous formulation.
Safety certificates from the manufacturers of the PVC lampshade material and the fire-proofing spray can be provided. If required please send me an email to request the information before you make an online purchase.
Recommendations for bulb wattage are provided on each lampshade listing. They are as follows:
Bulb Wattage / Distance of bulb form inside of shade
0-25 Watts / 25mm
26-40 Watts / 50mm
41-60 Watts / 65mm
61-75 Watts / 75mm
76-100 Watts / 90mm
101-150 Watts / 130mm
I aim to show the colours of the items as accurately as possible on the website but because of varying computer settings the colours may differ on your computer screen. Returns will not be accepted if the colour is not exact. If you require colour matching, email me to ask for a sample of the fabric before making an online purchase.
Your personal details:
I will not share your contact details with anyone. The use of PayPal means that I do not have any of your banking details.
I will retain your address and information about your purchase only for the purpose of sending you the product and managing any returns. Refunds will be through PayPal so I will not require your bank details. I will retain your email to contact you with regards to your purchase only. I will delete details after a year, unless you wish to remain in contact.
My use of your information complies with the following national and international legislation with regards to data protection and user privacy:
UK Data Protection Act 1988 (DPA)
EU General Data Protection Regulation 2018 (GDPR)
I will never add anyone to my mailing list without their prior consent. This is different to retaining contact details for purchases. The mailing list will be to communicate information about exhibitions, sales, new products, and any other relevant information. To be removed from the mailing list please email me at any time and I will delete all of your information.
WIX website platform data policies:
There is lots of information on the WIX website about their own use of data and cookies. I have no control over this.
Information about cookies used by WIX websites can be found here: https://support.wix.com/en/article/cookies-and-your-wix-site
I am the data controller for this website. My details are Aimée Alice Payton, Skilcroft, Stanford Dingley, Reading, Berkshire, RG7 6LU. 07762002021.
All purchases of items from my shop will be purchased using PayPal. I do not take cheques or complete transactions over the phone. All payments are made in UK sterling. If you are purchasing from an overseas account with a different currency, you will be liable for any exchange rate charges made to you by your card provider.
I do not store any credit card details for any of my customers purchasing through eBay. Using a third party payment gateway helps to ensure the highest level of security.
For custom made and bespoke items I can accept payment through other means, which I can discuss with you on a case by case basis.
If there is a technical or administrative error resulting in the incorrect price given on a quotation, listing or order confirmation, I will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price. If for any reason I am unable to contact you using the contact details I reserve the right to refuse the order whether or not the order funds are received by electronic transfer, credit or debit card. In this instance I will refund the cost in full.
All content (graphics, photographs, icons, images, logos, text) is the property of Aimée Alice Payton. Do not share, download or use without my permission.
If you wish to share my website or information through social media please provide my full URL and credit me as Aimée Alice Payton. Unauthorised use of this website or any of its content may result in a claim for damages and be a criminal offence.